Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kyle Anthony

Kyle Anthony

July 10, 2025

5  out of  5
rating by Kyle Anthony
"I've used State Farm for my renters' insurance for over 3 years. I've had a great experience with Mindy Covington as my agent. I've had multiple great conversations with Roman on the phone. He's been invaluable for my insurance needs. On top of that, I've had a meaningful talk with him about life in general, and couldn't recommend them more."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Amanda Szabo

Amanda Szabo

July 9, 2025

1  out of  5
rating by Amanda Szabo
"Worst office ever! Do not trust them! Being a customer for 15 years, they have consistently made policy changes that I was unaware of untill my bill changed. sent mail to my father who lives in another state to a house I no longer even live in. I recently requested my policy to be canceled and was assured it was, only to wake up this morning to an overdraft charge because it was not done. Along with continued price hikes, So glad I went with another company."
We responded:
"Hi Amanda, We’re truly sorry to read your review and disappointed to hear you feel this way. To clarify, this is the first time we’ve been made aware of your request to cancel your policy. Our last correspondence was in January regarding your past due payments... Please call me to discuss the changes that you feel were made to your policy without your consent, as that would be a serious offense for which I would want to hold my team accountable. From what I can see, the most recent policy changes were made in 2024 by you via the online portal. -Mindy 330-699-3084 "
Profile photo of becky drouhard

becky drouhard

June 27, 2025

5  out of  5
rating by becky drouhard
"Mindy and her staff, are AMAZING agents to work with!!.. She really helped us when we needed it the most!!.. Thank you for caring enough, to go above and beyond to help my family!!"
We responded:
"Becky, you and your family are amazing! Bringing cheer and good vibes everywhere you go!! "
Profile photo of Michael Smith

Michael Smith

June 19, 2025

5  out of  5
rating by Michael Smith
"Roman helped me get insurance for a camper and I couldn’t be happier. We were paying an astronomical rate with another company because they didn’t ask questions, which Roman immediately did. And when it came time to switch he even offered to help cancel our previous insurance if it was a hassle for me. I couldn’t be happier with the customer service, and fully intend on switching all of our insurance sooner than later"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Sara Hoysak

Sara Hoysak

May 16, 2025

5  out of  5
rating by Sara Hoysak
"Just made the switch over to state farm. I talked with Roman and he was able to get me a great quote. Best one around, honestly. I got 2 vehicles and renters insurance. Roman answered all of my questions and made sure I was understanding of everything! Highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Carri Smith

Carri Smith

May 12, 2025

5  out of  5
rating by Carri Smith
"I have been with State Farm for several years now and this office is amazing! They never hesitate to respond quickly and are very efficient and polite! I highly recommend them!!! I am distracted and they keep me on track. Can't thank them enough!"
We responded:
"Thank you for the 5 star review Carri! The Mindy Covington State Farm Insurance office works diligently to ensure you have all the facts you need to make the best decision for your families insurance needs. Thank you for recommending us! - Mindy"
Profile photo of John Paoletti

John Paoletti

May 9, 2025

5  out of  5
rating by John Paoletti
"Great conversation with Mindy"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Scott Moeller

Scott Moeller

May 4, 2025

5  out of  5
rating by Scott Moeller
"We have been with this State Farm office for years and our agent,Victoria, always takes exceptional care of us. Not only is she super efficient when we need any changes to our policies, but she is also a pleasure to work with."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of KD Perry

KD Perry

May 3, 2025

5  out of  5
rating by KD Perry
"Victoria Chenot did a great job explaining insurance offered and coming up with options for our family’s coverage!"
We responded:
"We’re honored by your continuous positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Katelyn Perry

Katelyn Perry

May 3, 2025

5  out of  5
rating by Katelyn Perry
"Victoria Chenot is always so knowledgeable when we have questions. She is very friendly & helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Alexa Sherry

Alexa Sherry

May 2, 2025

5  out of  5
rating by Alexa Sherry
"I have been working with Mindy Covington State Farm for the last four years for my home and auto insurance. Our agent, Victoria, is always so personable and helpful. I highly recommend working with her!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Mindy Covington

Mindy Covington

May 2, 2025

5  out of  5
rating by Mindy Covington
"I appreciate my amazing team Brandon, Victoria, MindyB and Roman"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Scott Nye

Scott Nye

April 29, 2025

5  out of  5
rating by Scott Nye
"Very professional, friendly & responsive to all our insurance needs. Great group of employees!"
We responded:
"Scott, Thank you very much! You are a great insured too!"
Profile photo of PlumBum Marketing

PlumBum Marketing

April 25, 2025

5  out of  5
rating by PlumBum Marketing
"We worked with Roman on a policy today for our business and he was absolutely fantastic! Highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Linda Shaffer

Linda Shaffer

April 16, 2025

5  out of  5
rating by Linda Shaffer
"Claim was handled poorly by Adjuster. Victoria listened to my conerns and emailed all concerned parties and my claim was finally handled that same day."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Russ Redhead

Russ Redhead

April 10, 2025

5  out of  5
rating by Russ Redhead
"we have been with state farm over 25 years, Mindy took over when our first agent retired in 2009. it has been a smooth road for all these years with coverage for our kids and homes! Mindy and her staff are just a phone call away! thanks guys!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Cindy Rutherford

Cindy Rutherford

April 8, 2025

5  out of  5
rating by Cindy Rutherford
"Lois was very helpful"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Thomas Miller

Thomas Miller

April 8, 2025

5  out of  5
rating by Thomas Miller
"Always very professional and friendly!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Julie Poling

Julie Poling

April 3, 2025

5  out of  5
rating by Julie Poling
"Victoria is very knowledgeable and she sees my issues through to the end. She doesn't pass the ball, or leave it to me to figure out like some other representatives there have. Vicotria is empathic to my concerns and a pleasure to work with. Hence the reason I always request her. She is an asset to State Farm. Thank you Victoria for all that you do and have done for me. I truly appreciate you!!!"
We responded:
"Julie, Thank you very much for the review. We take pride in earning 5 stars."
Profile photo of Matthew Edwards

Matthew Edwards

April 1, 2025

5  out of  5
rating by Matthew Edwards
"Great service, easy to work with and very professional."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Jessica Haddad

Jessica Haddad

March 26, 2025

5  out of  5
rating by Jessica Haddad
"Lois was very helpful, answered all my questions and always got back to me quickly."
Profile photo of Joe Molek

Joe Molek

March 12, 2025

5  out of  5
rating by Joe Molek
"Lois M-She was a very kind and helpful and very nice individual not only as a person but as a worker as well, she walked me through every question I had about anything and wasn’t rushing or rude and it was very nice experience!"
Profile photo of BB

BB

March 10, 2025

5  out of  5
rating by BB
"Agent Mindy was awesome to work with today not only did she open my eyes to a policy that was failing from another life insurance company, but she gave me some solutions which will help me extremely well. You can’t go wrong with Mindy Covington, State Farm"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of La Toya White

La Toya White

March 7, 2025

5  out of  5
rating by La Toya White
"I truly appreciate the prompt assistance I receive when I reach out to the staff at the office. Thank you Lois for your help today. Everyone there that I've spoken to is kind. Sometimes the simple gestures make the BIG difference."
Profile photo of MA Fiedler

MA Fiedler

March 7, 2025

5  out of  5
rating by MA Fiedler
"This Review is for Mindy B at this State Farm office. I found working with Mindy B to be a stress free experience because.... she is responsive, requests are resoved correctly - I do not have to call back to restate my need -- email and phone calls are returned very promptly. When working with Mindy on the phone I found her to be professional and friendy. She will ask clarifying questions and repeat request before ending call. I like working with Mindy B because I know, she knows her job and will do it well with a kind attitude in a professional, timely manner. I know Mindy B will complete the request correctly!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"